Frequently Asked Questions (FAQs)
Find answers to commonly asked questions below. We’ve compiled a list of inquiries to provide you with the information you need to make an informed decision. If you have any additional questions or concerns that are not addressed here, please feel free to reach out to our friendly customer support team.
We’re here to assist you!
We recommend following the care instructions provided with each product. Generally, silk products should be hand washed or machine washed on a delicate cycle using a gentle detergent. Avoid bleach and harsh chemicals. Air drying is preferred to maintain the integrity of the silk fibers.
View all Care Tips here.
We use 100% pure mulberry silk for all our products. Mulberry silk is renowned for its exceptional quality, smoothness, and durability.
Yes, we offer international shipping to select countries. Please check our shipping information page for a list of available destinations and any applicable restrictions or fees.
Yes, we have a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, please refer to our Returns and Refunds policy for detailed instructions on how to initiate a return or exchange.
We strive to process and ship orders within [X] business days. Shipping times may vary depending on your location. Once your order is dispatched, you will receive a tracking number to monitor the progress of your package.
We accept major credit cards (Visa, Mastercard, American Express) and PayPal for online purchases.
Yes, we offer wholesale pricing and bulk discounts for qualified businesses and larger orders. Please reach out to our wholesale department through our Contact Us page to discuss your specific requirements.
You can reach our customer support team by phone, or by email at info@naturocuro.com.
We are available during our customer support hours of [time here] to assist you with any questions or concerns you may have.